I liked the content & the recommendations from the prepaid report along with the sessions since they were tailored to our situation in Spain
I’m a fan of Wireless Federation reports and some recent ones that I’ve
particularly enjoyed are the ones on churn/loyalty and social media.
The study on High Value Customers was very interesting and actionable.
We have paid much less than what we have got-Increase ARPU Series.
The research document is good & the best practices make it practicable and useful. The session was interactive and the facilitator displayed extensive knowledge about the industry trends.
“We have had great sessions with Wireless Federation: it really gave us good insights on how we can keep the Airtel brand high and keep ahead of the competition.
The sessions with Wireless Federation have been very fruitful with a lot of insights that may help our cause around Customer Experience.
Wireless Federation has in depth knowledge of Nigeria and their reports and case studies have been extremely useful in strategizing our plans and executions.
The analyst session for the SME study was very helpful.
The session with Wireless Federation was well conducted. The areas recommended for improvement seem to be areas where tangible improvements can be achieved within a reasonable time.
The copy of report has been very useful to evaluate and decide our future outsourcing deals.
The session by WIFED was very valuable. Great ideas that can help us reduce CHURN and drive Loyalty.
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