www.WirelessFederation.com/news: The dissatisfied customers all over India can now have a platform through which they can put forward their complaints. The online customer redressal mechanism set up by the telecoms regulator will empower India’s 500 million plus mobile users to log on to this web-based system and register complaints, violations or any other grievance against their mobile operator.

The regulator is also trying to expand the scope of the platform to include SMS-based complaints keeping in mind that a fourth of the country’s mobile subscribers had access to the internet. The process will begin next month after the regulator has consultations with the stakeholders.

Meanwhile, the service providers have demanded that they should be allowed to charge subscribers for calls made to customer care outlets which at present is free of charge.