Uganda government to renew licence based on Quality of Service (Africa)
Uganda’s telecom companies have reportedly been issued a warning that the licence renewal applications will be considered on the basis of the quality of service (QoS) offered. According to reports, Nyombi Thembo, State Minister (Information Technology), has said that there is no way they will renew a licence for a player offering poor services. He added that the government’s aim is to guarantee value for money by driving improvements in the quality of the services offered to the customers.
As per sources, the report on QoS released by the Uganda Communication Commission last week reflected the poor performance of all the mobile network operators in the region wherein all six operators exceeded the maximum 2 percent rate of calls blocked or dropped. A blocked call is a failed call attempt due to network failure, where as a dropped call is one which gets connected successfully but is terminated ahead of time by the provider. MTN Uganda had the highest number of blocked at 11.1 percent while Airtel Uganda had the highest number of blocked calls at 15.2 percent.