Telefonica Solutions selected by Serco to manage its European Mobile Services (Europe)
Serco, the FTSE 100 international services company has selected Telefónica Multinational Solutions as its provider of European mobile telecommunications services. The $19.87 million five year contract will deliver both savings and technology innovations enabling Serco to deliver improved services to its customers.
The contract covers over 27,000 mobile voice and data connections for Serco across the UK and Ireland, and will roll out across Serco’s other European territories later in 2012. It will reduce Serco’s expenditure by approximately $ 3.05 million over the duration of the contract and support the delivery of innovations such as VoIP and Global Wi-Fi solutions.
Garry Fingland, Serco Group CIO, commented that they are delighted to extend their relationship with Telefónica Multinational Solutions for their mobile platform across Europe. They are driving hard to embrace new ways of communicating with their customers, colleagues and suppliers, exploiting technology to enable new ways of working. Telefónica Multinational Solutions has demonstrated real passion and energy to help them achieve these goals through innovation and a focus on exceptional customer service, underpinned by strong commercial capability.
The agreement will see Telefónica Multinational Solutions providing devices, connectivity and managed mobile services, underpinned by a global account and service support model. Telefónica will provide Serco with much greater visibility and control over their mobility expenditure as well as significantly improving the service experience to its end users through its Managed Services capabilities.
Michael Hayes, Director Telefónica Multinational Solutions Europe, said of the deal that this is an exciting opportunity for Telefónica and demonstrates how they work closely with strategic global customers in leveraging the opportunities presented by delivering regional mobility solutions. They look forward to working with Serco to deliver exceptional service and great value through their range of mobile services.