Celtel Nigeria risks fine over service qualityMobile operator Celtel Nigeria has been ordered to suspend promotional activities until it improves quality of service on its network. In an ongoing campaign by the Nigerian Communications Commission, the mobile operator was told to specifically stop its ‘Sunday free calls bonus’ offer and not start any new promotions that could encourage further network traffic for a period of 90 days. The operator risks a fine NGN 5 million plus NGN 500,000 per day for violating the order. The NCC is also requiring the company to submit regular reports over the next three months on network quality parameters. It has already imposed similar orders on rival MTN and warned Globacom. Celtel disputed an earlier warning from the NCC, saying it was only operating at 60 percent of network capacity and any degradation in service was not the result of promotions. It also called for more details from the NCC on its service quality data.
