Nigerian mobile operators told to pay compensation (Nigeria)The Nigerian Communications Commission has ordered the three major mobile operators, MTN, Globacom and Celtel to pay compensation to customers for the continued network congestion and poor service quality. The directive is the latest in a series of recent measures taken by the regulator aimed at forcing the operators to improve service quality. They have already seen their ability to offer promotions limited and been forced to offer regulator reports on service quality. The operators have been told to pay NGN 50 per subscriber each month traffic channel congestion is at 2-5 percent of calls, NGN 100 for congestion of 5-10 percent and NGN 175 per subscriber for anything over 10 percent. The NCC threatened further sanctions if congestion persists over 5 percent. Operators will be required to submit weekly reports on congestion, while the regulator will also carry out regular independent assessments. The compensation is expected to take the form of unrestricted airtime credit.
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