TRAI receives maximum subscriber complaints against Bharti Airtel (India)

India’s largest mobile operator, Bharti Airtel has topped in the subscriber complaints related to billing, metering and tariff-related issues and activation of value-added services without customer consent. In the last three years, TRAI received almost 3,571 complaints from Bharti Airtel subscribers.

Other telecom major Vodafone received 1,896 complaints. However, Tata DoCoMo and Idea Cellular were on the bottom of chart with 1,239 and 925 complaints, respectively.

The total number of complaints received during the last three years stood at 10,561. The regulator has forwarded these complaints to the concerned service providers for appropriate action.

According to Minister of State for Communications Sachin Pilot, Telecom Regulatory Authority of India (TRAI) has been receiving complaints against telecom service providers, alleging various problems which include billing, metering and tariff related issues and activation of chargeable value added services without explicit consent of the customer.

TRAI has notified Telecom Consumers Protection and redressal of Grievances Regulations, 2007 which makes it mandatory for every service provider to establish a three-tier system consisting of call center, nodal officer and appellate authority for redressal of grievances of telecom consumers.

Telecom software market to reach $29.5 billion

A recent research report has revealed that the worldwide market for telecom software is set to grow at an estimated CAGR of 7.9% through to 2014, with an expectation to reach the mark of $29.5 billion.

According to the research report, spending on telecom support software will increase at twice the rate of worldwide economic growth through this time.

As per the researchers, communications service providers in all markets are launching increasingly complex service offers, and require enhanced customer care, billing, service assurance and service fulfillment systems to support them.

The biggest increase in spending will be seen in mobile, compared to moderate growth for broadband and business segments, and a continuing decline in spending on systems that support PSTN services.

The fastest growing segments of the market itself will be service delivery platforms and customer care estimated to be worth a respective $6.8 billion and $3.3 billion by the end of the forecast period.

By this time, service delivery platforms are expected to have overtaken billing software as the segment with the largest overall market share.

Telenor concerned over lack of spectrum (India)

www.WirelessFederation.com/news: Claiming it as the largest single day launch in telecom history, Uninor, Telenor’s Indian unit launched its GSM network covering nearly 600 million people. But at the same time, the company also expressed its
concerns over the lack of spectrum.

The company said that when they got the license, they were said to be given extra spectrum after reaching certain subscribers level.   Two third of Uninor is owned by Scandinavia’s Telenor while the rest is owned by India’s Unitech Group.

The company plans to cover 22 telecom circles in India in which eight circles will be covered in this month while five will be covered early next year.  Instead of offering per second billing, Uninor has offered 25 paise per minute tariff for local calls, and 49 paise for STD.

Diet-SMS: Tata Docomo launches pay-per-character billing (India)

This is a novel concept, instead of billing for a text message of 160 characters like most mobile operators, Indian mobile operator Tata Docomo has just launched a short messaging service, called Diet-SMS, which enables customers to pay on a per-character basis.

“The cost of any Diet-SMS will be only one paise per character used (100 paise= 1 rupee), thereby providing complete value to customers. ”

Deepak Gulati, President Tata Docomo said in a statement – “We broke the per-minute pricing paradigm for voice calls when we launched our services. With Diet-SMS, we are doing it again, this time on the SMS front.”

Tata Docomo is a frontrunner in the pay-per-use business model in the Indian mobile telephony segment. It  will not charge for space between words!!

Tata Docomo has launched services in eight telecom circles and a countrywide rollout is expected to be completed this year.

In all of the eight circles where we have launched our GSM services, we made the promise of introducing path-breaking innovative products and services, and never-before tariff options. Diet-SMS is another way of fulfilling that promise,” said Tata Docomo president Deepak Gulati.

RCN enters mobile market

RCN Corp. has teamed with a Maryland company to test a mobile phone service in its Boston market that the cable, telephone and Internet provider will offer along with its other services.

RCN yesterday said its deal with MobilePro Corp. of Bethesda, Md., creates a new “RCN Wireless” service the companies will introduce to existing RCN customers in Framingham, Natick, Waltham, Newton and 15 other Boston area communities by the end of September.

RCN, headquartered in Herndon, Va., will bundle the wireless service and an RCN-branded mobile phone in a “Quadruple Play” package with its existing TV, Web and land-line phone services

The company will also offer other bundle combinations, and RCN Wireless will be available alone. But customers will get the best price on each service when they buy all four, according to Linda Duggan, senior vice president and general manager for RCN in New England.

For now, RCN will only offer wireless service in the communities where it currently operates, Duggan said. But the company may expand the mobile-phone service to a wider area in Massachusetts.

RCN is still working on price structures for entry-level, in-network, family and premium-level service plans. Duggan said the costs will be “competitive” with the prices other cable and phone companies offer.

“We’re excited to put this out because it follows the direction we’ve always gone in,” Duggan said yesterday, referring to the company’s bundling strategy. “The Boston market is very aware of wireless products and Internet products and the technology is widespread. It makes sense to test it here.”

MobilePro’s CEO, Tom Mazerski, said RCN Wireless will run on Verizon Wireless’ network. MobilePro will perform all supporting activities for RCN, including sales, billing and customer service.

RCN competes with much larger rivals Comcast Corp., which offers cable TV, Internet and phone service throughout MetroWest, and Verizon Communications Inc., which offers phone and Web service and is rolling out a TV service in some parts of the state. Verizon jointly owns Verizon Wireless.

In November, Philadelphia-based Comcast and three other cable providers teamed up with Sprint Nextel Corp. to offer a “quadruple play” package of their own that would include mobile phone service.

“We look forward to rolling out the wireless product to Boston in the late fall and integrating a mobility component in our local services that provides real value to consumers,” Marc Goodman, a Comcast spokesman, said yesterday. “The joint venture has been working on delivering functional software, engineering and operations needs.”

Source- http://www.metrowestdailynews.com

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