Bharti, Cisco, and Servion sign contract to offer Hosted Contact Center Services
www.WirelessFederation.com/news: A consortium of Bharti Airtel, Cisco, and Servion today announced their foray into the Indian hosted Contact Center services market valued at USD 50 Million with the launch of India’s first ‘customizable’ hosted Contact Center services. This hosted Contact Center solution for large, medium, and small enterprises offers freedom from technology obsolescence, capital investments, and continuity challenges while leveraging the capability to customize the solution based on business requirements. The consortium targets acquiring 5000 ports / seats in the first year.
Improving customer service and cutting costs are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, organizations are seeking innovative approaches to achieve these goals. Hosted Contact Center solutions offer access to technology without having to buy software licenses, hardware, building infrastructure, and dedicating IT resources to implementing, maintaining, and upgrading the technologies. That can mean plenty of cost savings and flexibility. Hosted Contact Center solutions are faster and less expensive to implement than customer premise-based Contact Centers, and require no ongoing capital equipment or maintenance fee investment.
According to Milan Rao, CEO, Enterprise Services, Bharti Airtel, the company is very happy to partner with Servion and Cisco and this alliance is in line with its philosophy to partner with industry leader, besides the company is committed to offer state-of-the-art solutions that enhance productivity and minimize costs for our customers. There is a great potential for Call Center solutions over a hosted platform as it promises huge benefits for enterprises across different verticalsâ€.
We understand that the business challenges each organization face are unique. A ‘one size fits all solution’ will not be effective under such circumstances. Hence we brought in the capability to customize these solutionsâ€, explains Mr. K. Balakrishnan, Managing Director and CEO of Servion Global Solutions. The consortium combines the best of three worlds reach and brand of Bharti Airtel communication network, technology leadership of Cisco, and domain expertise and integration capabilities of Servion in offering a tailor made hosted Contact Center solution to the enterprise customer†he adds.
The tough economic climate has brought about the need for innovative solutions and consumption models and the hosted contact center model is a great example of one. Cisco, Bharti Airtel and Servion are coming together today to offer a truly transformational solution that factors in the vital business imperatives of agility and scale, in times like this,†said Vikram Sharma, Head Managed Services, Cisco India & SAARC. He added, In addition to bringing the benefits of converged voice, mobile and data services to every desktop in the organization, the offering allows businesses to dramatically reduce upfront investment, while accelerating the adoption of unified communications on a global scaleâ€.
In addition to the features that are available for any high end premise based Contact Center solution self service, inbound, outbound, and international conferencing capabilities, the hosted Contact Center solution offers the domain expertise to customize applications, performance monitoring, infrastructure, skill sets, technology adoption and financial investments.
Apple undermining WEB- Adobe
www.WirelessFederation.com/news: The war between Adobe Systems-Apple over Flash is heating up. Adobe cofounders John Warnock and Chuck Geschke have accused Apple through an open letter to be the company behind the iPhone, iPod and iPad of undermining “the next chapter of the web.”
A letter has been posted on the website of Adobe and an advertising campaign has been started under the name, The Freedom of Choice as per which, while Adobe loves Apple, the iPhone maker is “taking away your freedom.” The ads are also displayed in The New York Times, Washington Post, San Francisco Chronicle, and The Wall Street Journal, as well as technology blogs and news sites including TopTechNews.com.
According to the Adobe co- founders, consumers should be able to freely access their favorite content and applications, regardless of what computer they have, what browser they like, or what device suits their needs and if the web fragments into closed systems, come at the expense of the very creativity and innovation that has made the Internet a revolutionary force.
Since they publish Flash specifications are made by them, anyone can make a player. The letters by the cofounders also pointed to Postscript and PDF, two Adobe cross-platform software solutions with openly published specifications. It has to be kept in mind that Adobe is not only resorting to the letter and ads to pressurize Apple, as it has been reported that a possible federal antitrust investigation might also be there in response to a complaint from Adobe.
Apple on the other hand has also replied through an open lengthy in which the cofounder and CEO Steve Jobs has attempted to explain why Adobe’s nearly ubiquitous Flash technology is not allowed on Apple’s mobile devices calling Flash a proprietary, closed system.
Gap launches iPad app to make shopping more social
Now customers will have a unique social shopping experience with Gap Inc.’s newly launched commerce-enabled iPad app. The aim of the app is to entertain and inspire consumers while it also lets them shop Gap products anytime and anywhere.
According to Daniel Rubin, spokesman at Gap, social media is important to Gap they want to be where their customers are.
All the content on the app is tagged in order to simplify its use by the consumers. it will make it easier for a customer to buy the specific Gap item featured or to share it with friends.
Gap is an American clothing and accessories retailer based in San Francisco. It was founded in 1969 by Donald and Doris Fisher.
TeliaSonera & Cisco ink cloud computing deal (Sweden)
www.WirelessFederation.com/news: In order to offer cloud computing services for business customers in Sweden under the banner ‘Business Class Cloud Services’, Cisco and Scandinavian telco TeliaSonera have undergone a deal.
Virtual conferencing services allowing users to join online meetings on mobile handsets will be included in the new range along with the facility of sharing documents and replaying conferences on demand.
According to TeliaSonera, the financial downturn boosted demand for cost-efficient solutions amongst businesses, driving rapid take-up of cloud computing; this gives on-demand access to applications and services over the internet, with customers charged only for the capacity used.
Verizon & Cisco sign deal for telepresence services (USA)
www.WirelessFederation.com/news: Cisco and Verizon Business have signed a contract with each other to deliver a new managed service enabling face-to-face video meetings to cross business borders. The service is named as Verizon Immersive Video Conferencing Service for Cisco TelePresence.
Verizon Business Exchanges are supporting the meetings running on Verizon’s Private IP network infrastructure and use Cisco TelePresence technology. On the interruption on one exchange, the video connection will automatically transfer to the other exchange. This will enable customers to touch a button to re-establish service.
Setup and management would also be used by the customers along with pre-connected and configured video circuits, and the ability for users to make reservations online or by phone. The new service will be made available in April and it is expected to expand Verizon’s horizons to unified messaging to video-to-the-desktop and immersive video-to-the-conference room, a step ahead of existing portfolio of unified communications and collaboration products.
AT&T and iPhone have fastest 3G network speeds (USA)
www.WirelessFederation.com/news: The latest test of 3G speed for all the major carriers including AT&T, Sprint, T-Mobile, and Verizon has been published according to which AT&T’s improvement to its network is properly reflected.
AT&T’s average download speed was 1410 kbps, followed by Sprint at 795 kbps average, T-Moible at 868 kps average, and Verizon at 877 kbps average. The speeds were tested in 13 cities in which Los Angeles was not included but San Francisco was.
The test which was conducted last spring had AT&T as the slowest one but this year it leads the race. IPhone test speeds were faster than other smartphones, followed by the Verizon’s Droid by Motorola.
Cisco & Juniper adopt 4G packet core
www.WirelessFederation.com/news: Separate announcements have been made by Cisco and Juniper regarding new 4G evolved packet core (EPC) offers. Traditionally, total solution bids have been preferred by mobile operators where a large radio access network (RAN) vendor functions as the systems integrator, designing and rolling out the network and procuring third-party equipment only as required.
But the operators now have to rethink their procurement strategies because of a shift to end-to-end IP infrastructure and explosive mobile data forecasts.
Moving up the value chain and growing margins by offering leading-edge is currently on the minds of the router suppliers’ apart from providing feature-rich solutions rather than just playing a supporting role in mobile backhaul and Internet routing.
Wireless providers poised to win spectrum licenses
When the government’s multibillion-dollar auction of radio spectrum licenses began two weeks ago, it looked as if newcomers might get the chance to buy their way into the mobile phone business, leading to more choices for consumers.
But now the country’s biggest cellular providers appear poised to win many of the 1,122 licenses up for auction, allowing them to expand their reach and reducing the chance that a new entrant might bring down prices.
At the same time, cable companies like Time Warner and Comcast have teamed up with Sprint Nextel to bid on chunks of spectrum to expand their limited presence in the wireless business. Analysts said the cable companies were likely to use the spectrum to offer wireless Web access, not necessarily phone service.
Of the $13.3 billion in bids registered thus far, $2.2 billion has come from the cable providers, bidding together in a consortium with Sprint, the third-largest cellular carrier. But about 60 percent of the total bids have come from Cingular, Verizon Wireless and T-Mobile, the first-, second- and fourth-largest cell phone companies. T-Mobile has bid nearly $4 billion, mostly for licenses in major metropolitan areas, while Cingular and Verizon have sought licenses that cover broader regions.
In throwing their financial weight around, the cellphone companies may have scared off DirecTV and EchoStar, the two largest satellite television providers, which were expected to make a charge into the wireless arena but withdrew from the auction last week.
“The kings of the hill defended the hill,” said Roger Entner, a wireless industry analyst at Ovum, a telecommunications consulting firm. “The dream of another wave of new entrants has died.”
The lack of new participants, however, could also reflect a realization that building another nationwide cellular network would be prohibitively expensive. The four largest carriers already have about 85 percent of the nation’s 218 million cell phone subscribers, and they have spent more than a decade and tens of billions of dollars building their networks.
Cable companies would also have to spend billions more to market their service in a country where most people already have cell phones. They would probably attract only about 2.5 million subscribers who would pay about $45 a month, according to estimates by Jason Bazinet, who tracks media and entertainment companies at Citigroup.
Emerging technology that lets wireless phones use data networks instead of traditional cellular networks to connect calls could give the cable companies a route into the phone market.
More likely, analysts said, cable companies are buying spectrum because they are interested in building a network of wireless hubs to let their customers log onto the Internet not just at home, but also in cafes, parks and hotels.
The cable consortium has bid for dozens of licenses, some of which cover the New York metropolitan area, where Time Warner Cable provides service, as well as Philadelphia, Washington and Chicago, where Comcast is the main provider. It has also bid for licenses in Los Angeles, San Francisco and other cities.
While wireless data networks are cheaper to build than voice networks because fewer towers are needed, it is unclear whether the cable companies will ever make enough money from data service to offset the cost of offering it. Verizon Wireless and Sprint already sell so-called 3G, or third-generation, data services that are only just catching on, analysts said.
“I don’t think cable is going to get into mobile voice because it’s overgrazed, but they’ve drunk the 3G Kool-Aid and believe that a lot of nomadic people that they can’t reach are signing up for wireless services,” said Edward Snyder, a telecommunications analyst at Charter Equity Research. Snyder questioned this strategy, asking, “Why go head-to-head with something that’s been around for years?”
Satellite television providers may have reached that conclusion. DirecTV and EchoStar had put more than $972 million on deposit ahead of the auction, more than any other group, suggesting they were committed to buying a lot of spectrum. Analysts said the companies might want to introduce a vast fixed wireless or even mobile phone network.
But after just a week of bidding, the companies withdrew. Their early departure could have been a tactic to win more favorable terms from potential partners that already own spectrum. By showing a willingness to spend heavily, the companies could have been trying to signal that they were able to go it alone if need be, said Bazinet of Citigroup.
Still, Entner said that the satellite companies were astute in backing out of the auctions because, by his estimates, it could take 20 years or more to generate a return on their investment in spectrum.
“Their delusions of grandeur were abruptly brought to the ground,” he said. “They thought they could buy this on the cheap, but wireless is not something you can buy on the cheap.”
Source- http://news.com.com
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