Cingular Wireless customers in Franklin County now have the benefit of an integrated network through a combination of the Cingular Wireless and former AT&T Wireless networks.

With both networks combined into one, Cingular customers should experience fewer dropped calls, improved call quality, new coverage where none existed before and better in-building, in-car and pedestrian coverage.

Network integration involves choosing the best cell sites from both networks, eliminating duplicate equipment and combining technologies onto a common network.

Since 2005, Cingular has spent more than $850,000 in the Franklin County network alone and about $13 billion nationwide.”It’s great to see the investments we’re making in our network are paying off, especially for customers,” said Nancy Garvey, vice president and general manager for Cingular’s Missouri and Kansas markets.

“Quality and coverage are everything in our business, and our customers can be assured they’re receiving the most reliable service in the Franklin County area.”

When Cingular and AT&T Wireless merged in October 2004, customers received a better experience immediately because they had access to more cell sites in more places through “home-on-home” roaming.

Now, with the completion of the network integration in Franklin County, the two networks can “talk” to each other, establishing the call through the closest cell site and passing the call seamlessly from site to site. Customers have all of the cell sites in the Franklin County area working together for them.

“Washington is a very important community for us and we strive to provide not only the best network but also the best customer service,” Garvey said.

“It’s evident that we are succeeding in this with the Washington Missourian’s 2006 Reader’s Choice award for ‘Favorite Cell Phone Store,’ which we were honored to receive.”

Source- http://www.zwire.com

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