3 Italia suspends data bills until regulatory investigation ends (Italy)
3 Italia is suspending bill collection for some mobile data subscribers after the competition regulator launched an investigation into subscriber complaints over high bills.
Subscribers complained after receiving bills for up to EUR 10,000 for service plans such as the Tre.Dati Abbonamento. The regulator have ordered 3 to suspend billing until it investigates whether the operator correctly informed subscribers of the data limits of 5 GB on the plan and extra charges for roaming and gave subscribers the opportunity to monitor usage. The order applies to the period 21 September 2007 to 31 May 2008.
In a statement, 3 defended its customer information practices and said it will launch an educational campaign on the costs of the data services.
