Myriad delivers services platform for customer service to T-Mobile CR

www.WirelessFederation.com/news: Myriad Group AG, a global leader in mobile technology with software in over 2 billion phones, today announced that it has been selected by T-Mobile Czech Republic to provide the USSD platform for its customer care service. The solution exploits the strengths of the Myriad Services Platform to allow the operator to offer USSD as a simple trigger for subscriber self service, so helping to reduce customer churn.

The solution is a self-service system that allows customers to quickly access services and information on their mobile handset and change their settings. By entering a short-code in their phone, users are provided with a simple text menu which provides fast and direct access to various operator services such as service settings, service status and tariff information. The solution improves customer satisfaction, reducing the need for customer service requests and can be upgraded to support advanced self services using graphical interfaces in the future.
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