T-Mobile Netherlands will not offer compensation for network failure
T-Mobile Netherlands will not reportedly compensate customers hit by a network failure on 28 March. T-Mobile NL has stated that the disruption to services was due to a force majeure.
According to the company, it will also not compensate business customers which were not able to conduct their business due to the failure. The business customers can point out to T-Mobile where or how they suffered damages. The fault occurred in the subsystems in Amsterdam.
Customers registered onto these systems could not access the network. Some customers were able to make calls from 9.00 pm on 28 March, but not all of these could receive calls. The network issue was fully resolved at 11.00 pm on the same day. A total of two million customers, both business and consumers, were affected throughout the country. T-Mobile NL made no comment on how the network failure would impact the company.
According to spokesman for T-Mobile NL, text messages were sent a bit later because they piled up as a result of the network disturbance. It was virtually impossible to prevent these kinds of failures. Regulator OPTA told T-Mobile NL that it would look into the events of the day.
Network failure at T-Mobile NL solved (Netherlands)
According to the T-Mobile website, more than 2 million customers affected on March 28th by the network failure at T-Mobile Netherlands can now make and receive calls again.
The cause of the failure was identified and work began to address the problem at 11.30 pm on March 28th.
The failure was caused by a problem at the connection central in Amsterdam. A backup system became operational at 9.00 om.
