Mobile service provider O2 has apologized to its customers for the technical glitch during their routine maintenance which disclosed customers’ mobile number on the website. According to company reports, O2 has said that the technical changes they implemented as part of routine maintenance had the unintended effect of making it possible in certain circumstances for website owners to see the mobile numbers of those browsing their site.
The company added that they have investigated, identified and fixed the problem, and have apologized for the concern they caused. As per sources, this act has caused great discontent amongst subscribers causing many of them to respond negatively towards the company.
According to reports, the company said they only shared this information with their trusted partners. However, due to technical changes, the information was shared with other website owners as well. Further, the company has reportedly said that they have contacted the regulatory authority Ofcom, and are also cooperating with the Information Commissioner’s Office.
