O2Mobile service provider O2 has apologized to its customers for the technical glitch during their routine maintenance which disclosed customers’ mobile number on the website. According to company reports, O2 has said that the technical changes they implemented as part of routine maintenance had the unintended effect of making it possible in certain circumstances for website owners to see the mobile numbers of those browsing their site.

The company added that they have investigated, identified and fixed the problem, and have apologized for the concern they caused. As per sources, this act has caused great discontent amongst subscribers causing many of them to respond negatively towards the company.

According to reports, the company said they only shared this information with their trusted partners. However, due to technical changes, the information was shared with other website owners as well. Further, the company has reportedly said that they have contacted the regulatory authority Ofcom, and are also cooperating with the Information Commissioner’s Office.

Filed under:Mobile  Tagged with:
 

Everything EverywhereTelefonicaVodafoneIndependent regulator and competition authority Ofcom, has reportedly made changes to its proposal for the upcoming LTE mobile spectrum auction in an attempt to provide better mobile internet services in many rural and underserved areas.

As per sources, Ed Richards, CEO, Ofcom, has said that they are proposing a significant enhancement of mobile broadband, extending 4G coverage beyond levels of existing 2G coverage – helping to serve many areas of the UK that have traditionally been underserved by network coverage.

Further, reports reveal that the competition authority had initially reserved some portion of the spectrum for Everthing Everywhere which is no longer a part of the revised proposal. Ofcom claims that because of their current spectrum holdings, and/or the much lower risk that these national wholesalers would fail to acquire further spectrum in the auction, they do not consider it necessary to reserve any spectrum for Everything Everywhere, Telefonica or Vodafone.

The regulator also believes it is more viable to reserve some of the available spectrum for a fourth national wholesaler, someone other than Everything Everywhere, Telefonica or Vodafone.

Filed under:Mobile  Tagged with:
 

A new survey by the independent regulator and competition authority for the UK communications industries, Ofcom, reveals that Orange and O2 have emerged as the most appreciated mobile networks by users in UK. According to reports, as many as 72 percent of the subscribers gave positive feedback for these operators with 10 percent giving a negative feedback and 18 percent maintaining a neutral stand.

Further, as per sources, T-Mobile accounted for 12 percent of unsatisfied customers followed by Vodafone which received positive feedback by 66 percent users. Reports reveal that as per the survey mobile operator 3 accounted for 60 percent satisfied customers.

Industry analysts have reportedly cited high speed broadband connection and improved network quality as the prime reasons for the success of Orange and O2.

 

Filed under:Mobile  Tagged with:
 

Skype technologies, a software application that allows users to make voice and video calls and chat over the Internet, has reportedly approached Ofcom, UK’s telecom authority, as British mobile operators have blocked Internet based calls on their networks. According to reports, Ofcom has said that by blocking Skype’s services mobile operators were restricting innovation and that it may intervene if the operators continue to block the services.

Mobile operators in the US such as Verizon Wireless, have not paced any restrictions on the services offered by Skype, but have infact offered the software on some of its handsets since the past year. However, on the other hand, British operator Vodafone Group Plc requires users to pay an additional charge of $ 23 each month to gain access to Web-based calls on their mobile phone. Further, reports suggest that France Telecom and Deutsche Telekom in UK have banned access to such services.

Sources claim that operators impose such restriction in an attempt to safeguard their profits as well as counter the fall in revenues from traditional voice and message services.

 

Filed under:Mobile  Tagged with:
 

UK’s telecoms regulator, Ofcom has announced the proposed details for its upcoming radio spectrum auction which is expected to pave the way for 4G services in the country. It has stated that the spectrum auction is the largest ever single auction of additional spectrum for mobile services in the UK, equivalent to three quarters of the mobile spectrum in use today and 80% more than the 3G auction which took place in 2000.

It is believed that the auction will take place in the first quarter of 2012. The auction will be for two spectrum bands – 800 MHz and 2.6 GHz, and adds up to 250 MHz of additional mobile spectrum.

The auction structure will also be biased to ensure that the market retains at least four mobile networks (5 if you split the merged Orange/T-Mobile).

According to Ofcom, the least restrictive way to ensure at least four national competitors is through the use of spectrum floors in the auction. This involves disregarding any auction outcomes in which four companies do not win the minimum amount of spectrum necessary to provide higher quality data services. This can involve different combinations of spectrum, each of which could be sufficient to ensure a credible competitor.

Ofcom has proposed that this minimum amount should be one of the following five combinations:

  • 2×5 MHz of sub 1 GHz spectrum and 2×20 MHz or more of 2.6 GHz; or
  • 2×5 MHz of sub 1 GHz spectrum and 2×15 MHz or more of 1800 MHz; or
  • 2×10 MHz of sub 1 GHz spectrum and 2×15 MHz or more of 2.6 GHz; or
  • 2×10 MHz of sub 1 GHz spectrum plus 2×10 MHz or more of 1800 MHz; or
  • 2×15 MHz or more of sub 1 GHz spectrum.

The watchdog also proposes to put in place safeguard caps to guard against longer term risks to competition from any one licensee holding a disproportionate amount of spectrum.

There will be a sub 1GHz safeguard cap of 2×27.5 MHz, which will mean that no one competitor can obtain more than this amount of sub 1 GHz spectrum, and there will also be an overall spectrum holdings cap of 2×105 MHz, which will mean that no one competitor can obtain more than this amount of spectrum overall.

Securing wide availability of next generation mobile broadband.

Ofcom also proposes to include a coverage obligation in just one of the 800 MHz licenses. The obligation would require the licensee to provide a mobile broadband service covering 95% of the UK population. It is expected that bidders will factor in the cost of achieving this obligation when making bids for the licence. This should result in coverage for future mobile broadband services that approaches today’s 2G coverage. The date for meeting these obligations would be the end of 2017.

A consultation is being carried out to iron out the final details, such as which of the five above spectrum limits should be adopted before the auction takes place next year.

Filed under:Mobile  Tagged with:
 

O2 UK begins 3G in 900MHz band

O2 UK has started UMTS services in the 900MHz band in London. UK regulator Ofcom had approved the move in January, and O2 claims to be the first operator in the UK to offer 3G in the band previously reserved for GSM.

The new 3G900 network layer in London is expected to deliver a 50% increase in capacity to O2′s existing 3G network. The 3G900 services are also deployed in key cities across the UK, including Leeds, Birmingham and Manchester, with other cities set to follow in the coming months.

According to O2, customers on 3G900 compatible devices are now receiving data 30% faster than before the new spectrum was allocated for 3G use.

 

Filed under:Mobile  Tagged with:
 

Ofcom is all set to reduce the calling cost from mobile phones to other networks and landlines.

A termination charge which is the fees that the mobile phone firms charge from the rival network for handling calls from their networks will fall by 80% over the next four years.

Mobile operators charge between 4.18p and 4.48p to the cost of delivering a call to another network. Ofcom wants this reduced to 0.69p by 2014-15, and claims that it expects the cuts to be passed on to customers.

The phased reductions will begin on April 1 this year with the termination rate for the big four operators – O2, Everything Everywhere, Vodafone and 3UK. The new charging structure should benefit smaller mobile phone operators, which will be able to offer more competitive prices. Lower termination rates will also reduce the cost to landline companies of passing calls to mobile phones.

According to regulator, while mobile phone companies will lose money from the reduction in charges, they are earning more revenues from the rapid growth of data services, such as text messaging. Termination rates only apply to voice calls.

Filed under:Mobile  Tagged with:
 

UK’s telecoms regulator, Ofcom has warned that landline internet services are still delivering less than half of the peak download speeds being advertised by the ISPs. Their research shows that the average broadband speed increased from 5.2Mbit/s (May 2010) to 6.2Mbit/s (November/December 2010) but was less than half i.e. 45% of the average advertised broadband speed of 13.8Mbit/s.

Although most people in the UK would accept there is a problem, and the survey was apparently carried out in 1,700 households, the broadband speed cited above was based on a sample size of less than 50 households.

The findings come as Ofcom submits its response to the current Committee for Advertising Practice (CAP) and Broadcast Committee for Advertising Practice (BCAP) consultation on broadband speeds advertising.

Ofcom is recommending that if speeds are used in broadband advertising, they should be based on a Typical Speeds Range (TSR) so that  consumers have a clearer idea of what speeds to expect.

Ofcom also recommends that the TSR must have at least equal prominence to any maximum ‘up to’ speed, and that a maximum speed must be used only if it is actually achievable in practice by a material number of consumers. Ofcom is also setting out what the TSR might be for each technology used to provide fixed-line broadband.

Ofcom has also responded to the consultation on the use of the term ‘unlimited’ in broadband advertising. Ofcom recommends that this term only be used when a service has no usage caps implemented through a fair usage policy.

This is to be noted that the recommendations only apply to landline services, hence, mobile networks will still be able to claim to offer up to 14Mbps (etc) for mobile broadband services.

The U.K. regulator, Ofcom has revealed that TalkTalk Group has paid almost US$4.06 million in refunds and goodwill payments after incorrectly billing thousands of customers for services that had already been cancelled.

Ofcom in November found that the telco violated a rule called General Condition 11.1 (GC11.1)  which prevents operators from charging end users for services that have not been provided. Ofcom received 1,000 complaints over the matter but stated that as many as 62,000 customers had been affected.

Ofcom also stated that TalkTalk has taken measures to identify and compensate the affected customers but is still receiving complaints from consumers. As a result, the claimed investigation into the issue will continue.

As per Ofcom’s statement, if the investigation reveals that TalkTalk Group has continued to breach GC11.1, Ofcom will consider further enforcement action, which may include issuing a financial penalty.

It added that the government is currently reviewing changes to that law that would give Ofcom the power to immediately fine telcos that break the rules regardless of whether a company subsequently took action to address the problem.

If approved, the changes will be brought into effect on 25 May.

Filed under:Mobile  Tagged with:
 

­Ofcom, UK’s telecoms regulator is proposing to allow the mobile networks to buy and sell their radio spectrum, creating a market place in the industry for the first time.

As per the proposals, which cover spectrum at 900 MHz, 1800 MHz and 2100 MHz, operators with a greater need for spectrum will be able to make offers for spectrum from those who need it less.

According to Ofcom, it is hoped that this added flexibility will help operators to respond more quickly to demand.

According to Ofcom Chief Executive, Ed Richards, this is an important milestone in the modernization of spectrum management in the UK. It comes in response to the fast pace of change and innovation taking place in the mobile communications sector, which is placing increased demands on spectrum. One important way of meeting this demand is making the acquisition of spectrum as flexible as possible.