T-Mobile UK has backed down from its plan to drastically reduce the volume of data that contract customers receive under its fair usage policy.
According to Lysa Hardy, Vice President of T-Mobile UK, following a further review of our policy, these changes will now be introduced from 1 February to new and upgrading customers’ only not existing customers.
The operator drew widespread criticism after it emerged earlier this week that from 1 February monthly tariffs that provide mobile Internet browsing would cap fair usage at 500 MB. T-Mobile’s existing fair usage policy limits users to 1 GB of data per month, or 3 GB for Android customers.
The operator courted further controversy by implying that its customers should avoid using mobile broadband to access video content.
According to the company’s statement earlier this week, if you want to download, stream and watch video clips, save that stuff for your home broadband.
Some commentators cited Ofcom conditions that require operators to provide at least one month’s notice of any changes to contracts that may cause their customers material detriment conditions that many claimed T-Mobile had allegedly breached.
One Website even published a letter template intended for use by irate customers who wanted to cancel their T-Mobile contracts.
According to Hardy, there will be no change to the data packages for existing customers for the duration of their contract and they apologize for any confusion caused.
