T-Mobile Netherlands will not offer compensation for network failure
T-Mobile Netherlands will not reportedly compensate customers hit by a network failure on 28 March. T-Mobile NL has stated that the disruption to services was due to a force majeure.
According to the company, it will also not compensate business customers which were not able to conduct their business due to the failure. The business customers can point out to T-Mobile where or how they suffered damages. The fault occurred in the subsystems in Amsterdam.
Customers registered onto these systems could not access the network. Some customers were able to make calls from 9.00 pm on 28 March, but not all of these could receive calls. The network issue was fully resolved at 11.00 pm on the same day. A total of two million customers, both business and consumers, were affected throughout the country. T-Mobile NL made no comment on how the network failure would impact the company.
According to spokesman for T-Mobile NL, text messages were sent a bit later because they piled up as a result of the network disturbance. It was virtually impossible to prevent these kinds of failures. Regulator OPTA told T-Mobile NL that it would look into the events of the day.
Network failure at T-Mobile NL solved (Netherlands)
According to the T-Mobile website, more than 2 million customers affected on March 28th by the network failure at T-Mobile Netherlands can now make and receive calls again.
The cause of the failure was identified and work began to address the problem at 11.30 pm on March 28th.
The failure was caused by a problem at the connection central in Amsterdam. A backup system became operational at 9.00 om.
T-Mobile NL launches surfing package in Europe
T-Mobile Netherlands has launched a mobile internet package in Europe. The package offers 500 MB for US$14.10 per month, with the download speed capped at 64 kbps after the customer reaches the limit.
The package can be taken for the same amount of time as the subscription, usually for two years.
Pursway Influencer Solution moves to Dutch
Influencer Marketing Management from Pursway solution has been selected by T-Mobile Netherlands to help the operator improve customer relationship strategies and engage with hard-to-reach customers.
According to Aswyn Saktoe-Veenenbos, VP Marketing Database Intelligence at T-Mobile Netherlands, consumers are flooded with marketing messages and are increasingly tuning out of vendor communication.
In his opinion, tapping into the power of social influence gives them a whole new way to interact with their customers. It enables them to reach an audience that was otherwise difficult to communicate with, let alone get them to act.
Pursway provides them with a scalable method to reach customers in a manner that works best for them, through the people they trust.
T-Mobile Netherlands buys E-GSM frequency from KPN
KPN and T-Mobile Netherlands agreed that T-Mobile is to purchase a part of the GSM frequency of Telfort. As of 1 September T-Mobile will be able to use 5 MHz bandwidth in the 900 MHz frequency band. A spokesman of T-Mobile said that the new frequency will improves the coverage, both indoor and outdoor. It also provides the company with extra capacity. At the moment T-Mobile has 16.4 MHz in de 1800 MHz band. KPN will have no use of the frequency as it will close down the Telfort network in 2007. Ministry of Economics is to approve the transfer of the frequency. The purchase price is not revealed. T-Mobile is not interested in the UMTS frequency of Telfort.
