Amdocs solution to be deployed by Telecom Americas (Claro)
www.WirelessFederation.com/news: Amdocs’ proprietary support customer ordering, sales force automation, e-commerce and web self-service solutions have been rolled out by Brazilian mobile operator Telecom Americas (Claro).
Claro’s entire sales channel network in Brazil will be supported by Amdocs’ platform, including all its call centers, dealerships and retail kiosks.
In order to extend its sales channel and increase potential revenue opportunities, Claro, a unit of Mexican mobile giant America Movil, plans to introduce e-commerce as a new service in the country.
Telecom America (Claro) to invest USD1.1 billion in 2008 (Brazil)
America Movil’s Brazilian mobile unit Telecom America (Claro) plans to invest upwards of BRL2 billion (USD1.1 billion) in its networks and services, reports Reuters quoting the Mexican parent’s boss Carlos Slim. ‘Claro is investing a lot, increasing its capacity, its national presence. Above all now, in the third generation, investments are very important’, he said. Claro held a 24.8% share of the domestic mobile market at the end of September, behind Vivo, a joint venture between Telefonica and Portugal Telecom, and TIM Brasil, Telecom Italia’s Brazilian subsidiary.
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