Starcomms launches Jobs-on-phone (Nigeria)
Nigerian CDMA operator Starcomms has launched a value-added service for job-seekers, dubbed as Jobs-on-phone. It is a personalized, voice-based job portal, which helps Starcomms customers seek new employment or recruitment opportunities through their fixed or mobile phones.
The Starcomms service is designed as a portal, which links employees with prospective employers. It is a service that can be easily accessed by all mobile and fixed Starcomms customers anytime and anywhere, thus providing a large-scale database of jobseekers.
Customers can dial the service code *32640 to register and create their profile in the voice database before they can use the Starcomms Jobs-on-phone service. The required data will include information like age, gender, location, qualifications and experience.
BroadHop and Saudi Telecom Present on Unique Policy 2.0 Service Deployment at Management World Middle East
BroadHop, Inc., the leader in next generation policy control platforms for telecom operators and Saudi Telecom Company (STC), the leading Middle East telecommunications operator, will present a real world success story on how implementing a Policy 2.0-based value added service improves customer experience, reduces churn and increases loyalty, at this year’s TM Forum Management World Middle East held March 22-23, 2011 at the Hilton Jumeirah, Dubai.
Ahmed Alshaia, Section Head, Data and Broadband VAS, STC and Kishen Mangat, Vice President of Solutions and Co-founder, BroadHop, Inc., will present on Wednesday, March 23 at 9:25 a.m. as part of the Customer Experience track. Session attendees will hear about STC’s unique and highly personalized ‘Prayer Time’ service and how BroadHop’s Quantum Network Suite – enables the delivery of more innovative services and capabilities, including real time parental control, granular content filtering, and flexible pricing.
As a key operator in the region, STC offers a diversified set of network access capabilities to its customers via xDSL, FTTx, WiMAX and GPRS/3G and upcoming LTE services. By using Policy 2.0, STC has been able to monetize subscriber traffic streams, enhance the subscriber user experience, offer personalized services as well as control the explosion of bandwidth growth within its network. Mr. Kishen Mangat and Mr. Ahmed Alshaia will cover the key areas of how Policy 2.0 addresses today’s operator needs including:
- Service velocity
- Complexity in delivering innovative services
- Back end monetization gap
- Integration challenges
- Scalability & Performance — enabling service complexity, while protecting the control plane
Tata Tele Services customers to earn money for faulty service (India)
www.WirelessFederation.com/news: About 60 million subscribers of Tata Teleservices in India are going to witness another unique level of customer care services and customer experience. The GSM and CDMA operator while unleashing an interesting initiative has decided that if the company fails to meet pre-determined levels of service standards, the subscribers would be compensated with monetary benefits.
Almost all the spectrum of customer complaints has been covered in the current service charter of the company, thus enhancing customer experience. If issues related to bill disputes, call drop, handset replacement and deficiency in service standards remain unresolved for 3 days; customers will get a benefit of $ 0.55 for every additional day to resolve the complaint. If the Call drops increases from promised 1.5 percent of total calls, 2.5 per cent of the customer’s last billed amount will be refunded. Trials for the value added service will also be provided by TTSL.
After the implementation of mobile number portability (MNP) from May, the new customer service will help TTSL to retain its customers which will continue to avail the service owing to improved customer experience. With so many operators with similar rates and no differentiation, customer experience is expected to become the key focus area in the future. The initiative also aims at commemorating the 171st birth anniversary of Tata Group founder, Sir Jamsetji Nusserwanji Tata.
The service is expected to be extended to all the subscribers of Tata DoCoMo and Virgin Mobile in India. Apart from the above mentioned services, a customer will also receive a loaner handset if a handset could not be repaired over the counter at TTSL’s I-Care centers.
Subscribers can also access the call centers 24 hours and seven days a week and would be answered within 90 seconds. If the call is not answered within the stipulated time period, the company would call the customer back within two hours.
With so many offers rolled out by TTSL, the customers are really going to have a gala time enjoying all these facilities while the other operators will take a plunge with similar services to retain their customers. But as of now, TTSL has already scored a notch above others.
Starcomms expand its network reach
www.WirelessFederation.com/news: Satarcomms, Nigerian CDMA operator is said to have widened its mobile and fixed services to cities of Jos and Bauchi. The subscribers of both the cities and their adjoining areas will now be able to enjoy data and value added services apart from fixed and mobile telephony.
According to the CEO of Starcomms, Maher Qubain, the company is looking forward to bring innovative and affordable telecommunication solutions to all the cities under their network. With this step the company promises its customers value for money with quality signals and good customer services.
Qubain feels that the network expansion will work as an additional step towards the overall economic growth for all Nigerians in all the areas it covers.
China Mobile subscribers reach 274 million
HONG KONG, Aug. 17 (Xinhua) — China Mobile Communications Corporation (China Mobile) announced on Thursday that the number of the company’s subscribers increased by 25.77 million in the first half of 2006, bringing the total number to 274 million by June 30.
Wang Jianzhou, president of China Mobile, said at a press conference on Thursday that the company’s net profit in the first half of 2006 reached 30.17 billion yuan (3.78 billion U.S. dollars) , up 25.5 percent over last year’s same period. He said the interim dividend declared per share is 0.62 HK dollar, together with a special dividend of 0.09 HK dollar. Looking ahead, Wang said, the company will promote development of mobile telephone in rural areas and value added service, and make preparations for the 3G market planning and operation. He said the company will strengthen marketing and try to bring more long-term profit to its investors.
China Mobile is the No.2 stock of the Hang Seng Index of the Hong Kong stock market in terms of market capitalization.
Source- http://news.xinhuanet.com
Technorati : China, China Mobile, Mobile
Ice Rocket : China, China Mobile, Mobile
